Terms & Conditions
Since 2015
Welcome to Rising Tides! We’re thrilled to have you join our community and participate in our transformative Rising Tides events. These Terms and Conditions are designed to ensure a clear, fair, and positive experience for everyone. By registering for, purchasing, or attending any Rising Tides event, you agree to these terms. Please take a moment to read them carefully, and don’t hesitate to reach out if anything is unclear.
We are committed to providing exceptional experiences. While we aim for perfect accuracy in our event descriptions, minor adjustments to content, schedule, or facilitators may occasionally occur to enhance the programme. We will always communicate any significant changes promptly and will clearly signpost on our website. Please check the individual event page for what’s included and any specific prerequisites.
Pricing & Payment
All prices are stated in GBP. Full payment is required at the time of booking for all seminars, workshops, one-to-one sessions, and programmes, unless an instalment plan is offered and agreed upon in writing. Please note that prices include VAT at the appropriate rate (where applicable), as indicated on the event page. You will receive a confirmation and receipt via email upon successful payment.
Cancellation by Rising Tides
In the unlikely event that Rising Tides needs to cancel or postpone an event due to unforeseen circumstances (e.g., facilitator illness, insufficient bookings) we will notify you as soon as possible. You will be offered a full refund or the option to transfer your booking to an alternative date or event. Rising Tides is not responsible for any additional costs incurred by attendees, such as travel or accommodation expenses, should an event be cancelled or postponed.
Participant Cancellation
We understand that plans can change. Our cancellation policies vary by event type. Please note that refunds will not be provided for non-attendance.
One-to-One Sessions:
[To receive a full refund, cancellations for 1-to-1 sessions must be received at least 72 hours before the scheduled start time. Cancellations received between 72 and 24 hours prior will incur an administrative fee of 25% of the total cost. Cancellations received less than 24 hours before, or non-attendance, will not be eligible for a refund. We may, at our discretion, allow rescheduling of a 1-to-1 session within 7 days, in which case the 25% administrative fee will be waived for that specific reschedule.
Retreats, Seminars, and Workshops:
Cancellations made at least 2 months before the scheduled start will be eligible for a refund minus a 10% administrative fee of the total cost. Cancellations made less than 2 months before the start will incur a 50% charge of the total cost, with the remainder refunded. Non-attendance will not be eligible for a refund.
Group Programmes:
Due to the unique nature and preparation involved in our programmes, they are non-refundable once purchased. We encourage you to carefully consider your commitment before booking.
Agreement:
One-on-one sessions are aimed at addressing limitations or blocks in your personal or business life. We support you in finding answers to move forward, even challenging your thoughts or beliefs when necessary. Your feedback on learning preferences is valuable, and referrals are available if needed. All discussions in sessions remain strictly confidential, except when there’s a risk of harm or might involve illegal activities.
Participant Conduct & Expectations
Rising Tides fosters a supportive and respectful community. We ask all participants to engage with kindness, listen actively, and respect the diverse perspectives within our events. Confidentiality is paramount. Please do not share personal details or experiences of other participants outside of the programme. We reserve the right to remove without any refund any participant whose conduct disrupts the positive learning environment.
Intellectual Property and Recordings
All content, materials, and resources provided by Rising Tides during our events (including but not limited to presentations, handouts, audio/video recordings, and proprietary techniques) are the intellectual property of Rising Tides or its facilitators. These materials are for your personal use only and may not be reproduced, distributed, or shared with others without our express written permission. To protect the privacy and shared experience of all, please refrain from recording or taking photos during our sessions unless explicitly permitted.
All online Zoom sessions are recorded for legal purposes and kept confidential. By participating in a recorded session, you consent to being recorded. Recordings are accessible to those who miss sessions in certain programmes. Rest assured, recordings are stored securely.
Disclaimer & Limitation of Liability
Our events offer a powerful space for personal growth and insight. Please understand that they are designed for educational and self-development purposes and are not a substitute for professional medical, psychological, therapeutic, or legal advice. We cannot guarantee specific outcomes or results, as individual experiences vary. You are responsible for your own well-being and choices during and after the programme. Rising Tides and its facilitators shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your participation beyond the fee paid for the specific event.
We cannot guarantee specific outcomes or results for any of our events. The principle is that the more you give, the more you’ll get from the experience. If you are unhappy at any time, please share this with us.
Privacy Policy & Data Protection (GDPR in the UK)
Your privacy is important to us. We collect and process your personal data (such as name, email, and payment information) solely for the purpose of administering your participation in our events and communicating with you. We adhere to all relevant data protection regulations, including GDPR. For full details on how we collect, use, and protect your data, please refer to our comprehensive Privacy Policy available on our website.
Governing Law & Dispute Resolution
These Terms and Conditions are governed by the laws of England and Wales. We encourage open communication to resolve any concerns. Should a dispute arise, we commit to seeking an amicable resolution first through direct conversation. If necessary, we may suggest mediation as a path to resolution before pursuing legal action.
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
We’re here to help! If you have any questions about these Terms and Conditions or anything else, please don’t hesitate to contact us at wave@tideleaders.com.